Legal Information
This legal statement contains information on the following:
Payments
Privacy policy
Booking terms and conditions
Conditions of purchase
Delivery and returns policy
Welsh Rarebits membership terms and conditions
Gift Voucher terms and conditions
1. Payments
We take payments for Gift vouchers and bookings through our partners Worldpay and SagePay. We accept Visa, Maestro & Mastercard. We do not accept American Express or Diners cards.
2. Privacy policy
Rarebits Collection is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it.
We have published this notice to help you understand:
How and why we collect information from you;
Who we share your information with, why and on what basis; and
What your rights are.
If we make changes to this notice we will notify you by updating it on our website. The Welsh Rarebits Collection will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means The Welsh Rarebits Collection determines the purposes and way in which any personal data are, or will be, processed.
Should you need to contact us please write to: Rarebits Collection, PO Box 72, Llanybydder, SA48 9BT or via info@rarebits.co.uk quoting Security and Privacy Enquiry.
What information do we collect and why?
When you buy goods from us, you are entering into a contract with us. When placing an order for gift vouchers for example, we will ask you to provide some personal information such as;
- full name
- address
- contact number
- email address
In order to undertake website personalisation, we will also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address. For further information on our use of cookies and tracking please see our Cookie Notice.
How do we use your information?
We will use personal information about you for a number of purposes, including:
- to advise you of any changes or problems with your hotel booking
- to help us to administer accounts, services and products which we offer
- to help detect fraud or loss
- to advise you if you have won any competition or prize giveaway
- to write to you (including electronic mail) or to telephone you with information about our services or products or offers from the hotels participating in the Welsh Rarebits guides or website. This information is sent to you normally via electronic mail in the form of an e-newsletter more than once a month.
- To change the personal details we hold about you log in to our member’s area or write to us at the address at the bottom of this page.
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
- Contract – your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your hotel brochure.
- Consent – where you agree to us using your information in this way.
- Legitimate Interests – this means the interests of us in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to our distribution agency for the delivery of our hotel brochures.
- Who we share your information with and why
Delivery Partners – In order for you to receive your goods, The Welsh Rarebits Collection works with trusted mailing and distribution agencies. Again, we only pass limited information to them in order to ensure delivery of hotel brochures.
IT Companies – We work with businesses and freelancers who support our website and other business systems.
Marketing Companies – We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.
We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties. If you do not wish to be contacted by us or receive the members’ newsletter, please contact us.
Protection of information
We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example encrypting data on our websites and in order to ensure compliance with all applicable legal requirements.
Keeping in touch with you
We want to keep you up to date with information about our member properties and special offers. We will always ask you if you want to receive this type of marketing information.
We will not share your information with companies outside of Rarebits Collection for their marketing purposes.
If you decide you do not want to receive this marketing information you can request that we stop by writing to the address provided above, emailing info@rarebits.co.uk or by calling 01570 470 485, or by clicking the unsubscribe link within the email.
You may continue to receive mailings for a short period while your request is dealt with.
The Internet
If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products. When you first provide personal information to our website we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences.
Cookies
Cookies are small pieces of information that are stored on your computer’s hard drive by your browser. These allow us to store your account information and provide features to make your shopping on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser.
Our site makes use of cookies. Cookies are used for the following purposes:
- Site administration
- Completing the user’s current activity
- Research and development
- Third-party sites
This website may contain links to other websites. Such links are provided solely as a convenience for you. Rarebits Collection is not responsible for the security practices of such websites.
What are your rights:
You are entitled to request the following from The Welsh Rarebits Collection, these are called your Data Subject Rights.
Right of access –to request access to your personal information and information about how we process it
- Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
- Right to restriction of processing – to restrict processing of your personal information
- Right to data portability – to electronically move, copy or transfer your personal information in a standard form
- Right to object – to object to processing of your personal information
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.
3. Booking conditions
The availability and booking facilities on the www.little-places.co.uk website are provided by Net Affinity – a third party provider.
Booking terms and conditions
Rarebits Collection acts as a booking agent for the hotel(s) it books.
For your security, payments online are made through secure servers.
For all advance purchase bookings, Rarebits Collection will take payment of the total value of the booking to guarantee the reservation. In all cases, once the booking is confirmed, you are subject to the terms and conditions of that hotel’s cancellation policy. To view individual hotel cancellation policy’s please go to the chosen hotel’s own website, an easy link is provided on the Rarebits Collection website on each individual hotel page.
- For all bookings (apart from advance purchase), Rarebits Collection will ask for your credit/debit card details but NO deposit will be taken. Payment of the total value of the booking will be made at the hotel. In all cases, once the booking is confirmed, you are subject to the terms and conditions of that hotel’s cancellation policy.
- Hotel cancellation policies may outline a period before check-in when cancellations will be subject to payment of a penalty. This period does not include the day of arrival – so, for example, a cancellation policy of ‘24 hours’ means a reservation must be cancelled at least 24 hours before midnight on the day before arrival to avoid the penalty.
- Where an offer of availability is made, the rooms are not held until the client accepts. We therefore advise clients to accept the offer as soon as possible after receipt in order to make a firm booking. You will be notified by email within 24 hours whether your booking has been successful. It is your responsibility to contact Rarebits Collection if a confirmation email has not been received.
Rarebits Collection cannot be held liable for errors or omissions in bookings made by the hotel. - We do our utmost to ensure all Rarebits Collection hotel information is accurate, however hotel facilities may change at any time and any opinions expressed are subjective.
Any advance deposits, additional fees or charges will always be clearly marked before you confirm your booking. Once paid, these additional charges are non-refundable.
Bookings for Rarebits Collection exclusive hotel offers, or promotions are subject to the terms and conditions set by the hotel for its particular offer. All offers are on request and subject to availability. Some hotels will require a deposit or full prepayment on booking, which may be non-refundable in case of cancellation. Any special terms will be stated on the booking and included in your confirmation. Hotel offers and promotions (and any applicable terms and conditions) are frequently added or amended, and will therefore only apply to completely new bookings. Reservations made before the start of the offer or promotion cannot be cancelled and rebooked at the lower rate. Please note that the normal Rarebits Collection membership card offer may not always be applicable when booking a Rarebits Collection exclusive hotel offer or promotion. If it does apply it will be stated in the text of the offer.
4. Conditions of purchase
Please read these conditions carefully. By purchasing an item via the www.rarebits.co.uk website, you signify your agreement to be bound by these conditions.
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
This section deals with conditions relating to the sale of products by Rarebits Collection to you.
Our contract
When you place an order to purchase a product from Rarebits Collection, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us.
5. Delivery and returns policy
Delivery charges, gift wrapping & other services
If you are returning an item because of an error on our part or because it is defective, we are not able to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Where you are withdrawing from your purchase within the seven working days cooling-off period, we will also refund the normal postage charge for the delivery of that item but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, for example gift wrapping.
Returns policy
Please review our returns policy, which applies to products purchased from us. You are entitled to a statutory cooling-off period of seven business days. This applies to items purchased from Rarebits Collection. Specific rules apply regarding refunds of delivery charges, gift wrapping and other services. See below
This returns policy does not affect your statutory rights.
How to return an item
Please follow the steps below to enable us to process your refund efficiently:
Fill out your details on the back of the delivery slip, giving the reason for the return. Please include your order number
If you do not have the original delivery slip, please send us a note detailing the reason for return. This note MUST include your order number, which you will be able to find in the confirmation email sent to you directly after purchase.
In the case of a faulty product, please provide a full description of the fault in the space provided on the delivery slip
Wrap the item securely in its original packaging (if any)
Then send the package to the address below:
Rarebits Collection
P O Box 72
Llanybydder
SA48 9BT
United Kingdom
We will notify you via e-mail when we have processed your refund. For your protection we recommend that you use a recorded-delivery service.
6. Rarebits Collection membership terms and conditions
Membership terms
Membership can be obtained either by purchasing online only membership or by registering the card that comes with every guidebook or occasionally may be offered on a complimentary basis by Rarebits Collection.
Member offers
Rarebits Collection members are eligible for several types of offers and will only be entitled to these offers if booked through the Rarebits Collection website. Hotel offers, such as free nights, reduced rates, or other special deals are available for limited periods and must be booked through the Rarebits Collection website. Please note that the Rarebits Collection card offers may not be available in conjunction with Hotel offers – see the individual offer for details. Any hotel participating in an offer to Rarebits Collection members must agree to honour the offer (subject to availability).
Members’ newsletter
Registered Rarebits Collection members receive regular communications from us, which includes updated offers and competitions. Your email address is not sold to or shared with third parties for marketing purposes but we may invite other companies to participate on our newsletter. If you wish to unsubscribe, please contact us.
To contact us follow the hyperlink or write to:
Rarebits Collection
P O Box 72
Llanybydder
SA48 9BT
United Kingdom
Alteration of service or amendments to the conditions
We reserve the right to make changes to our website, policies, and these conditions of purchase at any time. You will be subject to the policies and conditions of purchase in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
7. Gift Voucher Terms and Conditions
All non-promotional vouchers/gift cards are purchased at their full face value in order to be valid.
Rarebits Collection reserves the right to refuse redemption of vouchers if they believe that the vouchers have been obtained by fraudulent means. Gift Vouchers are subject to verification at time of presentation and each individual property reserves the right not to accept any vouchers that have or appear to have been forged, damaged, defaced or otherwise tampered with.
Gift Vouchers
Rarebits Collection gift vouchers MUST be presented at time of arrival at the property to enable the property to validate the voucher. The property reserves the right to refuse the voucher if presented at any other time.
Rarebits Collection gift vouchers have an expiry date of 24 months from the date of voucher issue. This date is shown on the individual voucher. Under NO circumstances can the voucher be extended beyond the date stated. No refund will be given in the event of non-redemption during the 24-month validity period.
Rarebits Collection gift vouchers can only be redeemed for accommodation and food at Welsh Rarebits and Great Little Rarebits properties and accommodation only at Hideaway Rarebits that have a current Rarebits Collection membership at the time of redemption. Rarebits Collection gift vouchers CANNOT be used at any Restaurants in the Dining Out section of the Rarebits Collection website unless with prior approval.
Change is not given on purchases which cost less than the value of the gift voucher presented.
Gift vouchers cannot be exchanged for cash.
Rarebits Collection reserves the right to decline to accept vouchers/gift cards where, in its opinion, a voucher/gift card is invalid for the booking being made.
No responsibility will be accepted for lost, stolen or damaged gift vouchers and such vouchers shall not be refunded. To deface a voucher will render it invalid.
Promotional vouchers
A promotional voucher is an entitlement to a discount (up to the amount stated) off a qualifying booking for a promotional period.
Promotional vouchers cannot be used for bookings made directly with our hotels.
Vouchers have a cash value of £0.001 and are not transferable or assignable and cannot be sold at auction.
Each voucher can only be used once.
Only one voucher can be used per booking.
Only one voucher can be redeemed per household.
When using a voucher, the full balance of the booking is payable at the time the order is placed.
Vouchers cannot be used with any other promotion or offer.
Vouchers are redeemable only against accommodation costs. They may not be redeemed against incidental hotel costs or additional services.
Rarebits Collection reserves the right to refuse redemption of vouchers if they believe that they are being used by someone other than the intended recipient.
Rarebits Collection reserves the right to decline to accept vouchers where, in its opinion, a voucher is invalid for the booking being made.
Rarebits Collection reserves the right to cancel a promotion at anytime.
Rarebits Collection shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotional voucher or any failure or inability of a customer to use a promotional voucher for any reason.
We have the right to change these terms and conditions at any time.
Our company details:
Rarebits Collection
P O Box 72
Llanybydder
SA48 9BT
To contact us, click here
Rare Hospitality Ltd is the publishing company behind Rarebits Collection.